The ElevenSupport Knowledge Base lets you publish searchable help articles directly in your customer-facing support portal. A well-stocked Knowledge Base reduces ticket volume over time. What Is the Knowledge Base? The Knowledge Base is a library of help articles that your customers can browse and search from the frontend portal ([elevensupport_portal] shortcode page). It is…
ElevenSupport Pro includes AI-powered reply drafting and auto-triage. This guide explains how to connect your AI provider and enable these features. Requirements An active ElevenSupport Pro license (see License Activation) An OpenAI or Anthropic account with an API key Accessing AI Settings Go to Support > Settings and click the AI tab. This tab is…
ElevenSupport Pro is activated via a license key purchased from ElevenX Plugins. Once activated, Pro features including AI tools and advanced settings become available. Purchasing a License Pro licenses are available on the ElevenSupport product page. After purchase, you will receive a license key by email from LemonSqueezy. Activating Your License In your WordPress admin,…
This guide walks you through installing ElevenSupport, completing initial setup, and handling your first support ticket. Requirements WordPress 5.9 or higher PHP 7.4 or higher WooCommerce (optional — not required for basic operation) Installation Option 1: Direct Download Go to the ElevenSupport product page and click Download Free. In your WordPress admin, go to Plugins…